The Small Print
- Items are mailed by Canada Post within Canada and as
an airmail small packet overseas. Should you want your parcel to have
insurance/tracking, please e-mail to request this immediately after placing
the order. We will reply and let you
know the additional mailing costs and
- Your shipping charges are based on a flat rate
depending upon the amount of the order. All orders over $150.00 have free
- We have no minimum dollar amount for orders
- If you want to order items from a supplier that we
stock but the item isn't listed on any of our pages, contact us and we will
be happy to order it for you.
All orders should be dispatched within
28 days. Items in stock will be shipped more quickly. You will be notified
when your package has been mailed.
We are happy to refund or exchange any
product that was purchased from us. All we ask is that you return the product in
it original condition and packaging within 30 days of purchase. Where a product is faulty, we will
happily refund or replace that product.
We accept credit card payments through
WorldPay and credit, debit cards etc through PayPal. We also accept payment
within Canada by cheque and money order. Please note that goods will not be
shipped until a personal cheque has cleared.
To pay be cheque or money order
(Canadian dollars only) print out the final order form after postage,
packing and taxes have been calculated. Cheques should be made payable to
Stitcher's Store. Send your order to Stitcher's Store, 108-680 Lequime Road,
Kelowna, BC, V1W 1A4. PLEASE DO NOT SEND
CASH. Please note that
personal cheques and money orders are only banked once a week on a Thursday.
Stitcher's Store are not liable for any
items that go missing in the mail. We are happy to send items with insurance
and tracking, if required. Please e-mail Customer_Services@StitchersStore.com
if you require this option.
Unless told otherwise, items are mailed
on Monday, Wednesday and Fridays.
Prices of items that are imported are
subject to change depending upon the fluctuation of the exchange rates.
Where items have already been ordered, prices will be honored. Note that
this means prices can go down as well as up!