The Small Print

  1. Items are mailed by Canada Post within Canada and as an airmail small packet overseas. Should you want your parcel to have insurance/tracking, please e-mail to request this immediately after placing the order. We will reply and let you know the additional mailing costs and options available.
  2. Your shipping charges are based on a flat rate depending upon the amount of the order. All orders over $150.00 have free P&P.
  3. We have no minimum dollar amount for orders placed. 
  4. If you want to order items from a supplier that we stock but the item isn't listed on any of our pages, contact us and we will be happy to order it for you.
  5. All orders should be dispatched within 28 days. Items in stock will be shipped more quickly. You will be notified when your package has been mailed.

  6. We are happy to refund or exchange any product that was purchased from us. All we ask is that you return the product in it original condition and packaging within 30 days of purchase. Where a product is faulty, we will happily refund or replace that product.

  7. We accept credit card payments through WorldPay and credit, debit cards etc through PayPal. We also accept payment within Canada by cheque and money order. Please note that goods will not be shipped until a personal cheque has cleared.

  8. To pay be cheque or money order (Canadian dollars only) print out the final order form after postage, packing and taxes have been calculated. Cheques should be made payable to Stitcher's Store. Send your order to Stitcher's Store, 108-680 Lequime Road, Kelowna, BC, V1W 1A4. PLEASE DO NOT SEND CASH. Please note that personal cheques and money orders are only banked once a week on a Thursday.

  9. Stitcher's Store are not liable for any items that go missing in the mail. We are happy to send items with insurance and tracking, if required. Please e-mail Customer_Services@StitchersStore.com if you require this option.

  10. Unless told otherwise, items are mailed on Monday, Wednesday and Fridays.

  11. Prices of items that are imported are subject to change depending upon the fluctuation of the exchange rates. Where items have already been ordered, prices will be honored. Note that this means prices can go down as well as up!